The Long View

Every generation meets a new technology with the same hope and the same fear.

The fears are sincere, and some come true. Here is how it tends to end, and who pays.

1900–1950

The Elevator Operator

Adoption runs on trust, and trust can be designed.

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Driverless elevators existed by 1900. About 50 years passed before Otis's first Autotronic system in 1950, with the New York strike in 1945. About 50 years 1945 strike 1900 Driverless Otis Autotronic 1950
NPR, 2015; Otis Worldwide.
  1. 1898At Launch

    When an Industry Asked to Be Regulated

    The electric industry argued that ending competition would protect the public. The commissions it helped create still set the price of power.

  2. 1964Next

    The Automation Scare

    Outside experts warned President Johnson that machines would need less and less human labor. His own commission answered that technology ends jobs, not work.

  3. At Launch

    The Switchboard Operators

    The economy adjusted. The women already in those jobs paid for it.

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